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Quality control (QC)

CACservice strives to maintain a total quality approach when executing projects, from simple conversion of drawings to the design and modeling complex assemblies. Our overall focus is to complete the project on time to the customer's complete satisfaction.

The following guidelines to our project managers sets our overall philosophy for job execution:
1. Understand the requirements thoroughly before beginning any job.
2. Do not hesitate to ask questions from the client if there is any doubt.
3. Although customers are always right, do not hesitate to offer suggestions of     improvement to the client.
4. Examine every job from the client's perspective and expectations.

Our quality control procedures attempt to fulfill the following objectives:
1. minimize errors during the early phase of the project.
2. ensure errors are flagged as close to real time as possible.
3. provide early feedback to staff and management on systemic deviations.
4. identify sources of any repeated lapses even when they occur non-sequentially
5. design correction or improvement procedures that are easy to implement .

Some specific procedures for quality control are given below. For example, in simple drawing conversions, we have implemented the following:

QC - 2D
1. Each paper drawing or raster image is first scrutinized for visual quality, errors and omissions by a team of experienced senior CAD technicians.
2. A specification sheet is written up for each drawing and the conversion team is briefed for any specific requirements. If a second or third shift (when necessary) is required to complete the conversion, they have access to the same specifications.
3. first-level quality control is undertaken usually by a separate QC team. Each drawing is checked grid by grid for any discrepancy from the original hard copy.
4. A second team corrects the drawing identified by the QC team and run through a standard QC LISP program.
5. A final check is undertaken by switching off layers one at a time and spell check where appropriate. For complex drawings, a full second level QC is undertaken.

QC - 3D
For 3D drawings, in addition to above, rigorous testing procedures are developed for each job that make use of Java, Visual Basic and LISP programming. Our quality control approaches will be discussed during our formal presentations.



Page last updated 2005-03-01
© Gunnar Forsman